Why are my calendar alerts/notifications not working on my 8300?

Reminder notifications for calendar appointments may not display on the BlackBerry smartphone Link here

  • Problem

Calendar reminders may not show due to the presence of multiple CICAL Service Records on the BlackBerry smartphone.

Note: This issue also affects BlackBerry smartphones that are using the BlackBerry® Enterprise Server and that contain a BlackBerry® Internet Service [CICAL] service book on the BlackBerry smartphone.

  • Cause

The reminder manager is unable to find the appointment to remind the BlackBerry smartphone user.

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

  • Workaround

For BlackBerry smartphone users that have both the BlackBerry Enterprise Server and BlackBerry Internet Service [CICAL] service books, delete all of the <BlackBerry Internet Service integration_name> [CICAL] service books.

On the BlackBerry smartphone go to Options > Advanced Options > Service Book.

Delete all of the <BlackBerry Internet Service integration_name> (BIS) [CICAL] service books (each BlackBerry Internet Service email integration will have a service book listed as follows, <BlackBerry Internet Service integration_name> [CICAL].

Note: When a BlackBerry Enterprise Server [CICAL] service book exists on the BlackBerry smartphone, the BlackBerry Internet Service [CICAL] is not used.

  • Reset the BlackBerry smartphone. For instructions, see KB02141.
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