General BIS FAQ

What is BIS?

  • BIS stands for Blackberry Internet Service. Basically, this is a service from your provider that lets you receive email and access the internet on personal Blackberries. BIS differs from BES, or Blackberry Enterprise Server, in that BIS retrieves personal email whereas BES retrieves corporate email. Normally, BIS provides push email for up to 10 non-corporate email accounts and some form of internet data service, whether that be a set MB limit, or unlimited.

Who needs BIS?

  • If you are not working for a company that has their own BES server, then you will most likely need to use BIS to access your email and the internet.

How do I get BIS?

    • When you sign up for a personal Blackberry data plan from your service provider, you are signing up for BIS. It is usually called the Blackberry Internet Service Plan. Ask your provider’s local salesperson for BIS and they should point you in the right direction.

Benefits of BIS over BES:

  • Get personal email delivered to your Blackberry
  • Doesn’t require you to set up a BES server.
  • No BES licensing fees.
  • Usually cheaper plan rates.
  • The easiest solution for those who don’t work for a company with a BES server, or for those who want to use a Blackberry for strictly personal use.

How can I determine if there is a BIS, RIM, or carrier service outage?

You may wish to determine if there is general outage of BIS/BES service in your area, either with your specific carrier, or with RIM in general.
www.DataOutages.com You may subscribe to the list or view the RSS feed and archives of past messages pertaining to service outages.

  • Thanks to GrayPenguin @ BlackBerry Forums

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