Reminder notifications for calendar appointments may not display on the BlackBerry smartphone Link here
Calendar reminders may not show due to the presence of multiple CICAL Service Records on the BlackBerry smartphone.
Note: This issue also affects BlackBerry smartphones that are using the BlackBerry® Enterprise Server and that contain a BlackBerry® Internet Service [CICAL] service book on the BlackBerry smartphone.
The reminder manager is unable to find the appointment to remind the BlackBerry smartphone user.
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
For BlackBerry smartphone users that have both the BlackBerry Enterprise Server and BlackBerry Internet Service [CICAL] service books, delete all of the <BlackBerry Internet Service integration_name> [CICAL] service books.
On the BlackBerry smartphone go to Options > Advanced Options > Service Book.
Delete all of the <BlackBerry Internet Service integration_name> (BIS) [CICAL] service books (each BlackBerry Internet Service email integration will have a service book listed as follows, <BlackBerry Internet Service integration_name> [CICAL].
Note: When a BlackBerry Enterprise Server [CICAL] service book exists on the BlackBerry smartphone, the BlackBerry Internet Service [CICAL] is not used.
- Reset the BlackBerry smartphone. For instructions, see KB02141.