1st step to take if device is having problems?

The 1st Step is to pull the battery out of the device and leave it out for about 30 seconds. This will clear the internal memory and will solve many, many issues.

1. Leave the BB powered ON.

2. Pull the battery

3. Leave it out for 30 seconds

4. Replace battery and let device boot

5. See if the problem has been resolved, if it has not, then investigate these FAQ’s further