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100% SATISFACTION GUARANTEED!!!
PennGraphics Equipment Terms & Conditions:
Please contact us with any questions, before buying.
Should you have any questions after purchasing, please send us a message through Messaging and we will promptly respond.
We do advertise and sell our products outside of and reserve the right to remove listings accordingly.
All listings are shipped with UPS GROUND or FED EX GROUND ONLY within the Continental United States,no exceptions.Please ensure that your payment includes yourPHYSICAL STREET ADDRESS… weCANNOT SHIP TO PO BOXES!!If you do not provide a PHYSICAL STREET ADDRESS for DELIVERY, your shipment will be DELAYED until you provide one.
Once a package leaves our facility, we CANNOT change the delivery address.If we have to reship the package because it has been returned to us YOU are responsible for the additional re-shipping charges.
We will ship International using the most cost effective, safest shipping method, which will include a tracking number and delivery confirmation. If you would like us to use your preferred method of international shipping, please contact us and we will let you know the cost of the requested service. Under NO CIRCUMSTANCE will we ship via any method which does not include a tracking number and delivery confirmation. We WILL NOT provide false information on customs forms. Please note that items shipped outside of the United States may incur brokerage charges or customs fees. As a customer you are responsible for these charges, Penn Industrial Equipment assumes no responsibility for the payment of these charges, nor do we have any way of calculating these charges.
Emergency / Expedited Services:
Should you need an item shipped immediately due to an emergency after business hours, we will do our very best to work with you to meet your needs.Should you need an item shipped after hours, please contact us and we will respond as soon as possible with expedited solutions and costs.
PennGraphics Equipment Payment Policy:
Items will NOT SHIP until payment has cleared.
All items MUST be paid for within 7 days. If an item is not paid for within 7 days we will open an unpaid item case through to cancel the transaction.
PayPalis our preferred method of payment.
If you do not have a PayPal account, you can check out with PayPal‘s Guest Check Out option.Please contact PayPal for Guest Check Out Instructions & Terms.
GUARANTEE / RETURN POLICY:
PennGraphics Equipment does it’s best to ensure accurate listings and information.
We offer a14-day GUARANTEE / RETURN POLICYfrom the date on the invoice on all items UNLESS otherwise noted within the listing. Our Return Policy gives you 14 days from the date of invoice to return the unit if it is found to be defective. Most items are BENCH TESTED where applicable.
Please contact us directly through Messaging should you need to return a defective unit. Once we receive the unit and have verified it is in the same condition as when we shipped it, we will either send you a replacement unit if we have one in stock or we will issue a refund for the unit price only back to the same method of payment. All refunds will be for the price of the defective unit ONLY and do not include shipping charges. Alterations or removal of any components off an item voids the 14-day return policy. Please note we sell NEW SEALED IN BOX and USED equipment and we offer this 14-day return policy so you have the opportunity to test the unit and make sure it is the condition you expected. Any claims for a defective unit must be received by our company in writing prior to 14 days from the date of invoice. There are NO EXCEPTIONS permitted!
Questions or Problems:
We pride ourselves with providing our customer the best possible experience when purchasing from our store. Should any questions or concerns arise, we are more than happy to work with you to find the best possible solution. Should there be an issue, we kindly ask that youplease contact us before leaving neutral or negative response on so we have the opportunity to work out a solution together.
We strive for excellence and your 100% satisfaction is very important to us!