Many users have found success using the PC application called BBSAK (BlackBerry Swiss Army Knife) for wiping and controlled loading of the operating system. To download BBSAK Click Here.
- Note: If you are connecting via a USB HUB then these instructions may not work. Try connecting via USB on a PC that is not using a HUB.
2. Make sure ALL your data (i.e. contacts, appointments, memos and etc) are backed up or synced before proceeding! This will wipe everything off of the device
3. Make sure you have the latest version of both Desktop Manager and the Handheld OS installed on your PC. If you need them then download them from here:
4. From the PC navigate to c:\program files\common files\research in motion\apploader and delete the file vendor.xml
If you have never installed the Handheld OS before then the vendor.xml file will not be on the PC and you can skip this step
5. Plug the device into the PC using the USB cord and make sure Desktop Manager is closed
6. Remove the battery from the device
Wipe The Device
1. Wipe the device using Jl_Cmder
This may take several attempts to connect to the device, so keep trying until it connects and wipes
2. The device will reboot to a white screen with a ‘507’ error
If the device will not connect and wipe after several attempts then please follow the instructions here: What to do next if Jl_Cmder will not connect and wipe
Install OS and Restore
1. Open Desktop Manager and select Application Loader
2. Install the OS by following the prompts and selections
3. The device will reboot. It can take up to 15 minutes for the 1st boot.
4. Restore the previously made backup or re-sync
5. Install the battery back into the device and unplug from the PC