General BES Admin FAQ

IT Policy FAQs

How do I enable PIN and/or SMS logging? How do I prevent users from installing third party apps?
How do I block certain types of incoming messages? How do I force users to use the BlackBerry (MDS) Browser only?

 

BES Configuration FAQs

How do I adjust message pre-population? How do I adjust the IT Policy Resend interval?
How do I alter/remove the peer-to-peer encryption key? How do I change the location of the server logs?

 

BES User Account FAQs

How do I remotely wipe a user’s device? How do I remove a user from the BES?
How do I remotely set the owner information on a device? How do I resend service books to a user’s device?
Useful Keyboard shortcuts for BES BB devices

 

Upgrading from BIS FAQs

We’ve got 5 devices should I upgrade to BES from BIS?
What steps do I need to take to upgrade from BIS

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